An Accountant that cuts through the **** AND can save YOU money!
INFORMATION
Apollo Accounts Information
Below, you will find information that explains some of the processes that we follow in relation to running our Accountancy business in compliance with the Governments rules and regulations and providing our service(s) to you.
Your dedicated Accountant is registered as an Accountancy Service Provider (ASP) and for Money Laundering Supervision by HMRC. As a registered ASP or Agent, your dedicated Accountant is authorised by HMRC to act on your behalf for your tax affairs.
Before we can accept you as a Client, we will need to obtain “satisfactory evidence” to confirm your identity.
For ID purposes, you will be sent a letter of engagement to your home address which must be signed and returned to us using the pre-paid envelope provided.
We will also require copies of the following documents in your name:-
• UK Drivers Licence
• ONE Utility Bill dated within past 6 months
or
• Current Passport
• TWO Utility Bills dated within past 6 months
Our fees are based on the information you provide at the time of requesting a quote. Assuming all information is correct, your quote will be valid for 1 year. We will provide a revised quote should the information be incorrect.
If we provide a Payroll and/or CIS service or package, our fees are payable on a monthly basis.
If we are providing a VAT Returns service, our fees are payable on a quarterly basis.
If we are providing any other accountancy service or package, you can make a one off payment on a yearly basis or choose to pay by instalments on one of our Monthly or Quarterly payment plans.
If you choose to pay your accountancy fees monthly or quarterly, the instalment payment will be calculated using the amount stated on your quote. Upon your agreement to make the payment, you will need to set up a Standing Order. The payment will then automatically be paid to us every month on the date you choose.
Unless otherwise agreed, any invoice you receive is due for payment within 14 days from the date of invoice.
We may on occasions hold money on your behalf. Any tax repayment received will normally be paid into your bank account the same day. If you pay our fees by instalments through one of our payment plans, the instalments will be held in a designated bank account. Depending on the services we provide to you, the payments will only be transferred to us either on the day that your tax return is filed or on the day that we have completed all work on your tax affairs for the corresponding year, whichever is applicable.
In the event of non-payment of our fees for services rendered, we may exercise a particular right of lien over the books and records in our possession and withhold the documents until such time as payment of our invoice is received in full.
All business owners are required by HMRC to keep accounts, including all receipts, invoices and any other paperwork for a period of 6 tax years.
Any correspondence, documents and paperwork related to your accounts that we hold will be securely stored for a period of 7 tax years before it is destroyed. Any documents that legally belong to you or we consider to be of continuing significance will be either returned to you or retained. If there are any particular documents you wish to retain, you must request it in writing.
All accountants must comply with onerous duties imposed by the Proceeds Of Crime Act 2002, the Terrorism Act 2000, and the Money Laundering Regulations 2007 and most recent updates and amendments that came into force on 26th June 2017 in the Terrorism Financing and transfer of Funds Regulations 2017, all of which are intended to inhibit the activities of terrorists and other criminals by denying them access to technical expertise. If we fail to perform these duties, we risk imprisonment.
HM Revenue & Customs audits a number of tax returns each year. Many of these audits are the result of a random selection.
If your tax return becomes the subject of an audit, HMRC will notify you. We can assist you in the process and deal with HMRC on your behalf, however, it will be extra work and will therefore result in additional fees being charged to you. You will be kept fully informed of the work we undertake in respect of such an audit.
All accounts, statements and reports prepared by us are for your exclusive use within your business or to meet specific statutory responsibilities. They should not be shown to any other party without our prior consent.
No third party shall acquire any rights pursuant to our agreement to provide professional services.
In some circumstances, commissions or other benefits may become payable to us in respect of introductions to other professionals or transactions we arrange for you, in which case you will be notified in writing of the amount, the terms of payment and receipt of any such commissions or benefits.
While we are required to account to you for commissions received, you agree that we may retain any such commissions.
We are committed to providing a high standard of customer service. If you have any ideas as to how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know.
In the event that you have a complaint, we will look into this carefully and promptly do all that we can to explain the position to you or address your concerns.